If a company isn’t already set up for it, switching to WFH can be a major IT challenge. Employees need high-speed internet at home. They need hardware, which is in high demand right now. Certain key resources might only be available from the corporate intranet, and not accessible off-premises. Lastly, even if some support for WFH already exists, everyone suddenly using it might overload VPNs and other infrastructure.
Another challenge that some of our customer service employees are facing is that they only have one computer at the house which now must be used by children for online classes.