Originally Posted by
tagflyer
I have a trip from Europe to the USA and back in April. I bought the ticket from UA, but LH was the operating airline for the flights to the USA. LH cancelled the flights some time ago. The LH flights have the UA codeshare numbers. The return flights were on UA and SK. The only flight left on the itinerary, is a domestic UA flight.
Is there there a better chance of getting a refund from UA when the operating airline of the first flights from Europe, is LH?
Also please see attached UA passenger rights for EU.
https://media.united.com/images/Medi...-10-18-ADA.pdf
The PDF is linked from
https://www.united.com/ual/en/us/fly.../eudenied.html
Under section B
B. Right to Reimbursement or Re-routing
1) If your flight is cancelled, you are denied boarding, or your flight is delayed by five (5) hours or more, you are entitled to choose between:
a) Reimbursement within seven (7) days of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight no longer serves any purpose in relation to your original travel plan and, if applicable, a return flight to the first point of departure at the earliest opportunity; or
b) Re-routing under comparable transport conditions nal destination at the earliest opportunity or, at a later date at your convenience, subject to the availability of seats. If we offer you a flight to an airport other than that for which the booking was made (in case the town, city or region is served by several airports), we will pay the cost of transferring you from that alternative airport either to that for which the booking was made or to another close-by destination agreed with you.
2) We will reimburse you in cash, by prepaid card, EFT, bank check or, with your written agreement, in a travel voucher.
This is pretty clear language that as for as UA flights departing EU is concern, it's not up to UA to decide which option to take in the event of schedule change/cancellation (see prior CoC Rule 24 interpretation disagreements).
This is also pretty clear passenger can choose not to take a travel voucher or credit or whatever UA wants to call it.