AS Online Cancellation still charging a fee
I am attempting to cancel and up coming trip in April due to the Covid-19 outbreak. But notice that the cancellation fees are still being charged for the fares? Anybody else experienced the same thing and saw a charge when they attempted to cancel an upcoming trip via online?
For the details: I purchased two mixed-cabin round trip fares back on Jan 20th for a trip on April 23rd. I used 70,000 miles to pay for the trip minus any tax and fee charges. For the refund, I selected to have the miles redeposited back into my account. But notice the alleged waived cancellation fee is still showing up as a $250 charge for the two tickets. Is this something I should call into customer support to correct or trust Alaska's online cancellation process?