Originally Posted by
warakorn
It doesn't work like that. An individual may still sue AF citing EC261. It is then for the court to determine whether that ordonnance was legal.
Several people have spoken of this "ordonnance". Where is it? I have not yet seen it published anywhere.
Yes. You're correct, you can sue Air France but given that there is no "small claims" court in France it is pointless and they know it.
What is reprehensible is a) the blatant lying on behalf of AF refusal to be compliant with the law and b) the complicity of American Express in not providing the services that I pay 600euro a year for...
Not to speak of the thousands of euro I spend every year on AF as a Platinum member.