FlyerTalk Forums - View Single Post - Miles and status expirations during coronavirus situation
Old Mar 24, 2020, 2:35 am
  #4  
Garimi
 
Join Date: Jul 2019
Posts: 457
so I receive SQ answer and lost many miles:
".... we will be extending the validity for 3 months from date of refund."

but this is my answer to SQ

"Dear Madam/Sir

I checked my account and I lost very big amounth of miles becouse of Your decision to extend validity miles for only 3 months.
In email of canceletions SQ wrote:
" You will be able to rebook your travel at a later date, when you are able to firm up your new travel plans. The new flight itinerary should be completed by 31 March 2021. Please note that a fare difference may apply if there is a change in destination or booking class."

You should extend miles by one year or rebook our flights to another date we will be traveling inside 365 days from cancelled flights

Yesterday at my SQ account I had
258536 miles before cancelletions

today I have
419843
reservations which was booking under my account was for 3x86000 miles and 3*49000 miles
so I should have 405000 miles transfered back
and I should have 663536 miles total

So generaly You "stole/expired" 243693 my mailes which is not acceptable for me

Please refere my case to Your supervisor and I hope I will recive back my 243693 miles soon"

Last edited by Garimi; Mar 24, 2020 at 2:44 am
Garimi is offline