Dear Customer,

We’re looking forward to welcoming you onboard your upcoming flight to Boston on XX April 2020.

At British Airways we take our commitment to your safety, comfort and well-being very seriously, which is why we wanted to tell you about some of the changes we have made to our onboard service to ensure we deliver on that promise.

We have been working closely with food and health experts to agree a temporary service for your flight which will include a selection of hot and soft drinks as well as some light refreshments. We will be carefully and hygienically preparing and packaging each meal before your flight.

If you have any special dietary requirements or allergies, unfortunately these will not be provided for.

You are very welcome to eat any food you might have brought with you that does not require heating or chilling and we will continue to assist parents who need to heat milk for their children.

If you are preparing for your flight and would like to bring food onboard it’s important for you to be aware that many restaurants and shops at the airport may be closed, so we suggest you purchase any food before you reach the airport.

We hope by the next time you fly with us normal services will have resumed at British Airways but until then, thank you for your patience and understanding.

For the latest information on coronavirus, including answers to frequently asked questions, please go to www.ba.com/coronavirus

British Airways