Amex Dispute/Chargeback Process
I bought a fully refundable ticket on AirFrance in August of last year and AF is now saying I can only get a voucher. I cannot figure out how to dispute it online at Amex because the dispute center only goes back six months. Does this mean it is too late to dispute the charge? It seems to me that even though the charge was several months ago it is only now that I have reason to know they won’t honor. I haven’t called yet but am hoping to know my rights before I do and maybe thinking it is best to do in writing but I have never before done a chargeback.