Originally Posted by
warakorn
First of all - save screenshots of the cancelled flight.
LH is obliged to issue a full cash refund within 7 days.
I would send them a message on your website.
This is normal-operation behaviour.
Right now, it's simply so messed up one shouldn't expect anything at all. Eventually, the backlog will be cleared and people will get their money back IF LH Group survives this. Otherwise, it might get extremely messy.