Originally Posted by
Adam Smith
My questions:
- Would the group here agree with me that it's BS for LX to claim that they aren't actually denying me a refund by making me call back in 9.5 months to get my money back?
- Any suggestions as to which would be quicker and less hassle to get my money back, an EU261 claim or a chargeback on my credit card
Of course it's BS.
Compensation claims against SWISS are
awkward at the best of times, so probably not the way forward in this case: though it might be helpful to others if you make BAZL, the Swiss ciivil aviation authority, and enforcer of EU regulations, aware LX's bizarre approach to its obligations (
[email protected])
If I were you, i'd talk the matter over with your credit card people and see what they can do.