Originally Posted by
Flying Machine
Any thoughts and how I should handle this?
Well, good luck with this. Sure, you should get everything back free, theoretically. But Copa is closed, Panama is closed, all companies in the country are officially shutdown, there's a curfew at night. I don't think CM agents can even get to the call center. I'd say make all the screenshots and records you can and plead for a refund a month after CM starts up again. And even then, you're still up against long odds give CM's customer service.
I also had a reward flight that I cancelled a couple of days ago, it cost me $50 + tax to get my miles and fees refunded. I chalked it up to the times.