FlyerTalk Forums - View Single Post - Suspension of Mexico Flights

Mar 20, 2020, 2:45 pm

#4

senatorgirth

Join Date: May 2003

Location: Somewhere in picturesque New England

Programs: WN Rapid Rewards, DL SkyMiles, UA MileagePlus, HiltonHonors

Posts: 765

I want a refund, not "store credit"

Quote:

Originally Posted by acasteve

Apparently Southwest will be suspending all flights to Mexico beginning Monday. First available flights showing up on May 4.

Southwest has "suspended" my April flight to Cancun. Via email they have stated that I can get "store credit" to be used for 12 months. But I don't want "store credit"; I want a full refund. My understanding is that the Contract of Carriage requires them to deliver transportation in a reasonably timely fashion or refund my money. They can't transport me on (or even near) my travel date. I don't think they can deny me a full refund, and if I demand one -- rather than "store credit" -- it seems to me they are legally bound to provide a refund. Thoughts?

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