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Old Mar 20, 20, 8:04 am
Join Date: Jul 2013
Programs: AA MM, AA EXP; OW Emerald, EK silver
Posts: 607
Don't worry - I've been in exactly the same situation. They actually sent me an email telling me that when I was ready to rebook needed to call them and give them the original itinerary number and Iwould automatically have a credit up to the amount of the cancelled flight. <<Although the original tickets purchased are non-refundable, the airline allows you the option to use the value of these tickets towards a future reservation. Your future itinerary must comply with the following conditions:

The new itinerary must be booked with the same airline; the airline you are booked with is British Airways
The same passengers must be traveling; Name of passenger is xxxxxxxxxx
The new itinerary must be (rebooked within 1 year of original purchase date)
Your original date of purchase is 14 Dec 2019
You cannot change your departure country. Your Departure country is United States

Original Ticket Number: xxxxxxxxxxx
Total held in credit (per passenger): xxxxxxx
Change penalty (per passenger): 500USD + applicable GST + difference in fares booking ID: xxxxxxxxxxx
Please refer to your online Itinerary # xxxxxxxxxxxx for the complete details of your original trip. To access your online itinerary, go to and click on “My Trips”.
When rebooking your itinerary, there may be a difference in fare. Should the fare of the new itinerary be higher than the original purchase - the difference along with the change penalty quoted above will be collected at the time of rebooking. Please note this change fee is subject to change. However, should the fare of the new itinerary be lower, only the applicable change penalty will be collected.

When you are ready to use your travel credit, we request that you save an itinerary within your account. It is important that you only save the itinerary and do not purchase the new flight. Since prices are not guaranteed until purchased, it is in your best interest to call us as soon as you have saved your new trip. Please call us with your new itinerary number and the Expedia Booking ID as noted above for us to complete the reservation and issue the tickets.>>
In my case the change penalty is waived as I have travel insurance through Expedia. The insurance also covered the cost of the non refundable hotel together with the change penalty.
Hope this helps
dwugson is offline