Reservation for BDL starting on Saturday, prepaid. Looked in the app and saw a $50 cancellation fee.
just called in to Avis and they offered to cancel and refund to credit card all except the cancellation fee, but to give the cancellation fee as a coupon (credit) for a future reservation.
Hopefully Avis won’t go bankrupt before I can use the credit.
I get that they're entirely in their rights to do this. But I think they are cutting off their nose to spite their face.
If I didn't absolutely love my local rental counter, I'd be comparing them with other companies right now.
Did the coupon/credit have an expiration date? (And I bet it can't be stacked with other coupons, thus mitigating its value.)