FlyerTalk Forums - View Single Post - Covid19: LH Group general waiver to rebook flights
Old Mar 19, 2020, 2:02 am
  #153  
headingwest
 
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
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Originally Posted by ChrisBub
I think the key thing to remember is to read these interpretative guidelines alongside the Regulation. Doing that, it's clear that the passenger ultimately makes the decision on whether to accept re-routing or refund. Any airline which refuses to refund in cancellation of their flight will face a world of trouble.Interpretative guidelines are there to remind airlines of their obligations and clarify how they are applied in these extraordinary circumstances. They do not supplant the Regulation itself. And in my reading, it makes clear that if an airline cancels, offering a voucher alone is not an option. Passengers must be offered a full refund if the airline cancels their flight. No ifs, no buts.
Read section 9 and 11

https://en.about.aegeanair.com/media...r-flexibility/

I think we will be seeing a lot more of this type of thing in the next few days.
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