Originally Posted by
rickg523
If she shows up for the flight, they'll deny her boarding. In which case they have not provided the service paid for through no fault of the ticketed passenger.
Then initiate a chargeback. Depending on the card and your relationship with it, they could get your money back or they could accept FI's lame "not our fault, not your fault, but you get to pay for it" excuse.
It is solely the passenger's responsibility to have required documentation for admission to the destination and the airline is not required to refund where the passenger cannot travel due to something that is passenger's responsiibility
No more entitled to a refund in this case than if just turned up at airport without a passport and was denied travel
According to its website
Originally Posted by Icelandair
We are waiving all change fees for flight bookings for travel up until April 15, 2020. The new travel period has to be before January 1, 2021.
See
https://www.icelandair.com/support/c...nge-fee-waiver
Perhaps change to a date where may be able to travel and if the agent wants to try charging a change fee, refer to the policy