Originally Posted by nomiiiii

Of course I understand phone systems will have long hold time (even hours) due to current virus, but I've been completely unable to get Emirates on the phone for the last 5-6 days.

Either the automated system says "we will call you back between 4 hours and 6 hours", so I pick the callback option, never get the callback. Tried this many many times
Or the automated system doesn't give callback option, so I keep my phone on hold all day (over 8 hours) while I do my work on the side etc - no one ever picks up and phone disconnects.

I'm calling the general emirates number 1 (800) 777-3999 . Is there a better number to get a human? My flight is now getting closer which needs a human emirates agent for some changes and I"m concerned i'll be completely unable to contact them.