help please - cancelled in error and wish to reverse
I booked a ticket in December 2019 to attend a global conference in Colorado in May2020.
Today the organizers announced the cancellation of this huge event due to COVID19.
I went on AIR Canada site to cancel and refund the ticket.. was given option to hold credit for future travel or cancel and refund. I clicked on cancel and refund... not realizing until too late that the refund is $70 only and basically I lost approximately 1000 dollars. Immediately I called Air Canada and they are not allowing you to hold.
I did email customer service..explaining my issue and attaching notice of the conference cancellation. Is there any other way I can fix this error and not lose the $1000.00?
Obviously it was not my intention to lose such an amount of money. Any advice is appreciated. thanks