I had a trip departing tomorrow AM to cancel for work. We do not use Concur but book individually.
I was advised by company email this morning that I would have to call Virgin myself because they couldn't cancel it on my behalf. I called the number and I got a message saying they were not receiving calls. NBD so went on-line to cancel. I had to jump through the hoops with that Travel Bank nonsense that they use to make it unnecessarily complicated. Anyway when all is said and done it still applied a cancellation fee.
I'll get it settled after all of this dies down but was somewhat annoyed that the cancellation fee was taken out. Seeking a refund wasn't worth it because I will definitely use the travel bank, most likely sooner than later.