Originally Posted by GregL
I wrote to the
[email protected] address last night and received a reply this afternoon. The reply letter was copied to someone in Oakland (the city manager?) and someone in "N. Pacific Area Operations".
She is sending me a $60 Customer Service Certificate, which fully reimburses me for the cost of my rental. I hadn't asked for anything in compensation. I was pleasantly surprised by their offer.
Greg
Good news. I too received today a $100 certificate to compensate for multiple break-downs during a 10-day rental, although that is only about 1/4th the cost of my rental.