Hope you get your refund. I almost made a non-refundable booking right before the last promo ended at the end of Feb. pretty big savings over 4 nights ($150) but at non-refundable rates. As of Feb 29th, I almost made the booking for April 1st travel, but the beginnings of covid19 was looking like it was going to take off. I got burned once before on a prepaid booking when there was. Snow storm at the Grand Canyon. Ever since then 15 years ago, I stick with refundable bookings 99% of the time. But the differences now between the 2 rates seems to be growing more and more making it tempting to take the savings.