Originally Posted by
PositiveRater
Heavens - such aggression! Does somebody need a hug?!
To your question - yes, yes I do. I expect a rapid response from any customer-centric organization. This is 2020. If we're expecting people to do their jobs and then update "the computer" when it suits them, it ain't good enough.
But this isn’t normal. Frankly the airline people (any airline) must be absolutely stretched, so many moving parts so much new information coming through regularly that it’s difficult to impossible to keep up with customer expectations.
To be brutally honest, unless governments start stepping in very soon to prop up airlines there will be no need to worry about rescheduling,, miles extension or refunds as there will be no airline to provide any of that. Airlines without major domestic operations, like SQ, are looking down the barrel of a gun right now. They will get government support, it without there’s a real prospect of no SQ - or CX or TG or EK - within a couple of months.