FlyerTalk Forums - View Single Post - COVID-19: AF/KL rebooking/refund policy
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Old Mar 14, 2020, 9:51 pm
  #116  
brunos
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Join Date: Jul 2006
Location: Hong Kong, France
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Originally Posted by ausabroadable
So I booked my trip for 6 of us almost 9 months ago.

a few weeks ago, I was told from my agent that my flight is non refundable and also can’t get credit for future travel.

however with the new policy from Air France, would I have options now? Even if I can have credit to use within a year?
would i Have better luck if i contact Air France directly to make a plea?
travel is supposed to be 21/3/20

Like other airlines, Waiver policy changes rapidly.
AF current policy for non-refundable tickets is that you can get a voucher for future travel. You have to book the flights within a year.
Pleading with AF will not make them change their policy.

AF has been cancelling en masse.
As booked pax cancel or postpone travel, they have incentive to cancel even more flights. If one of your flight is cancelled, then you would be able to get full cash refund (minus any TA fee).
Airlines are playing a bit of cat and mouse game. If the airline cancels the flight they have to pay cash. If you do ,they give you a voucher for future travel. On many airline forums, people advise to wait to take advantage of cash.

Last edited by brunos; Mar 14, 2020 at 10:02 pm
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