FlyerTalk Forums - View Single Post - Chase Travel REFUND questions and experiences [Consolidated]
Old Mar 11, 2020, 2:33 pm
  #30  
shmom
 
Join Date: Jun 2018
Programs: HIlton Diamond, Delta , Southwest, Amex Corp Plat, AA
Posts: 183
Update : Received all my Chase reward points back today.- all 151,000!

Quick background: Called Delta first on 3/6 to cancel, didn't even try with Chase. The Chase rep said they were able to refund those tickets (because with third party). Receipt showed all the monies were refunded back to Chase. My seat selection fee (for just main cabin) was shown as being refunded to my credit card. I received a cancellation email from Delta and Chase.

3/7 called Chase and got someone. They called Delta (both of us on hold for over an hour) to confirm that Delta refunded the tickets. The Chase rep told me I would get $$ on credit card vs. getting reward points back. I knew that was wrong.

3/11 got an email from Chase that points had been refunded back to my account.

Overall a much better outcome than with my husband's ticket that we are stuck with a big voucher which needs to be used by July.
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