Originally Posted by
kingstontoon
Thanks! I received an offer of help on here from an Accor rep, but it seems customer services have now corrected my account so all is good. Until next time! I'd be curious to know if the online check-in problem is widespread or whether I've just been unlucky.
Widespread, just don't use this facility. If the property's systems are properly integrated with Accor, they will have all the data they need anyway. They also do have your CC used to confirm your booking if you provided one, and if you arrive before the cut-off hour (mostly 18:00, sometimes 16:00), it doesn't matter anyway.