Originally Posted by
adventure_seeker
Yes, of course I’ll be paying the fees at that time, but considering I could have lost the total ~$7k value of two return long-haul PE tickets, I maintain the view their handling of the situation was not only reasonable, but with a clear customer relationship focus in mind.
sure - I guess that we should be thankful that we can do that - but that is the case for most tickets so I do not see what they are doing extra at this difficult time (I must admit that it is a difficult time for them as well)
but then ther are a bit of inconsistent practices and several Asian airlines have been waving all fees and is able to refund - so why can't NZ? that is for existing bookings, not for 'new' bookings as the airline now suggests