FlyerTalk Forums - View Single Post - You can upgrade your flight with Miles, online now!
Old Mar 9, 2020, 11:36 pm
  #45  
lifeonthego_k
 
Join Date: Mar 2017
Location: Singapore & Globe trotting
Programs: QR Gold, ITA Club Executive, Hilton Gold, GHA Titanium, Taj Gold, Accor Gold, Marriott Gold Elite
Posts: 422
Originally Posted by ironmouse
I have myself and my wife on a booking. An upgrade option shows on the app for 110,000 miles for both pax (2 x 55,000)
Whilst my wife has 64,000 on her account and I have 75,000 on my account neither of us have the required 110,000 to process the upgrade.
I visited a sales office and got the shrug of the shoulders to say that they cant process any upgrades and that I will have to do it at the airport.
It doesn't look possible to upgrade 1 pax at a time, it has to be both as on the booking.
Any suggestions around this? Its annoying to know we have the miles for an individual upgrade.
Can you ask them to split the tickets into separate PNRs and then upgrade each booking (with its own unique PNR) one at a time. I know that SQ and CX will readily split a PNR when requested.
lifeonthego_k is offline