Originally Posted by blue2002

Party of 4 on one PNR flying CUN-YYZ in economy last night. Our check-in baggage allowance was 4 x 23kg, but we were checking in only 3 bags. The check-in agent insists that one of the bags is 2 kg over, while the other 2 bags are significantly under. She then demands that we re-distribute the excess weight across all checked luggage, or she will have to charge us excess baggage rates.

I realize she was probably right given the "letter" of the rules, but... did nobody tell this aspiring beaurocrat not to do stupid sh...?

Otherwise the flight itself was great. On-time, uneventful, with friendly and efficient crew... just the way I like them.