Originally Posted by
luizhalmeida
Today I called Hertz support on Brazil (1-800) and we talked for almost 1 hour about all my reservations, but in the call he did not know to explain how it would work.
In my reservation says: "Service Type: Standard Counter". Nothing about "Gold desk".
You'll learn quickly that Hertz's website and policies are outdated and they have a million bizarre terms. Gold Canopy, Gold Desk, #1 Club, #1 Gold...they rebrand things but then keep referring to them by the old name.