FlyerTalk Forums - View Single Post - Chase Travel REFUND questions and experiences [Consolidated]
Old Mar 4, 20, 2:33 pm
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Join Date: Jul 2003
Location: Florida
Posts: 28,197
Originally Posted by sam007 View Post
Folks - Delta has offered to provide me a full refund due to some extenuating circumstances (not due to the virus) and stated the credit will go back to the agency which in this case is Chase UR/Expedia. Do things usually flow smoothly at the chase end and I'll simply see the UR points credited back?

There are refund cases reported in the Booking sticky in the past. You may want to search that thread for DPs.

It is NOT an automatic process. You would need to contact UR and inform them the booking is refunded by Delta. It takes weeks and multiple follow ups to get things sorted out based what are reported in the past.
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