Old Mar 2, 20, 10:46 pm
FlyerTalk Evangelist
Join Date: Oct 2006
Location: CVG
Programs: UA Silver, AA, DL, Marriott Silver
Posts: 12,077
Originally Posted by alocsin View Post
We cancelled our ticket on a UA flight to Tokyo from LAX and received airfare credit without cancellation fees.

Where exactly in my UA account website do I view the amount of this credit? I can't seem to find it anywhere. I want to confirm that they didn't take out any cancellation fees.
any fees are never taken out at time of cancelation - they are charged at time of reissue (ie, when you rebook).

to check that, best way would either be to call an agent (have your canceled PNR available), or to start a rebooking online, but donít complete it. To use it online, simply login to your MP account, view your itineraries and look in the Ďcanceledí tab. Going and selecting the one there will allow you to use the credit. When following through to search, the different options should show you the fee plus any additional price of the new itinerary (ie, beyond the value already there. So it will say something like Ď$300 fee plus $0í if there is a fee but no fare difference. I believe it should just have any fare difference number if there isnít a fee.

also note that the change tool is often a PITA and often doesnít show many of the standard options it should, or sometimes shows higher fares than a search for a new flight. So always search the cost of a new itinerary to make sure itís not overcharging you. Honestly, with rebookings, itís often easier just to call and have an agent rebook you over the phone.
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