Originally Posted by FlyingYan

In situations like this, Singapore Airlines would for example give a voucher to spend on duty free. Nothing big, but at least a sorry for failing to deliver on their promise and to show they care.

This is not a big deal and I wouldn’t want to waste time emailing customer relations or the CEO. Given the generally poor services and inconsistencies of MH, I have already taken most of my business away and only use them when I have no other choices.