Originally Posted by
Mwenenzi
Or when AA reticketed you to Air NZ, did not do the work to preserve the return flights. FJ may have considered you a "no show" on the outgoing and auto cancelled the return. The AA & FJ IT systems may talk to each other seamlessly.
Always check on the operating carrier "manage my booking"
Will be a challenge to get reimbursed from AA, as FJ have your money. I would have rebooked with AA
Since the original ticket was booked through AA, the FJ could not make any changes to it. Therefore our return flight was not cancelled by FJ. We were provided with detailed printouts at NAN by the FJ personnel showing that our NAN-LAX flight was exchanged and NOT cancelled.