Old Feb 29, 20, 2:51 am
Join Date: Jan 2016
Location: Edinburgh
Programs: BA Gold, Flyblue
Posts: 107
Parents on TLV-FCO-JNB and told return leg is cancelled

My parents were trying to make the most of the Business Class fare that was posted over Christmas, from TLV to JNB with AZ vis FCO

The lunchtime flight TLV-FCO has been cancelled (not sure if corona-related but they say the Israelis were not letting anyone into immigration with Italian citizenship on inward flights!).

They are being accommodated on the later TLV-FCO which means that they should catch FCO-JNB tonight.

They have been told that their flight back next week, JNB-FCO has been cancelled and this is where I am seeking some advice on from the collective

- how do they go about finding out what alternative flight AZ has put them on.

- I expect that sorting this out in TLV airport is will be a waste of time?

- is there a ticketing agent at the AZ Lounge in FCO they could enquire with?

- will AZ be obliged to rebook them as close to their original inbound date and time, I assume this would be Air France or KLM?

- I assume AZ would have to rebook using the same Business class travel class?

- will AZ dig its heels and get them to wait for next AZ flight out of JNB?

- what compensation would they get if delayed by more than 4 hours?

- what are the chances of them having any redress from AZ, as opposed to other carriers.
Nagolnagol is offline