Originally Posted by Confus

These are triggered manually so it’s interesting if they go wrong! Is there any way a booking could have contained your details? E.g. had a booking but changed the date, or booked for someone else on your account? (Both of those have happened to me in the past!)

If not, it could be worth a tweet to ask them to pass it on to the right team. They’re relatively new and still I believe at the stage where they welcome feedback.