Absolutely not unreasonable.
When they oversold those nights to one party, they priced in the cost of reaccomodating current bookings. Their pathetic offer was an attempt to play it very cheaply. Really doesn't look good for the hotel.
Stand your ground.
You have the right to a comparable hotel, with comparable RA benefits, for the dates booked.
The only thing which is normal, is that indeed locally it is currently nighttime. They should get back to you with a real solution tomorrow. Or at least communicate that they are working towards it.
I actually do think they will provide a solution which will satisfy you. Maybe the first offer was due to inexperience.
If that would fail, GM is Stefan Huemer.
Last edited by 336; Feb 27, 2020 at 9:28 am