Does anyone know why the basic room is available for CASH booking but not rewad bookings at this hotel?
To make the story short, my husbad booked two rooms under his titanium status using his points but only 1 room will get access to lounge. So I finally made it to platinum with Marriott but one of the night isn‘t available anymore to book using points but only with cash. Now we are stuck after contacting the hotel AND titanium help line because no one can move one of my husband’s reservation to under me using my points. So only 1 room can have access to lounge and we are left with having to pay 100Euro a night for the 2nd room if we want lounge as well for 2nd room. What a mess. (this is for booking for end of Aug and I have been trying to sort this out since end of Jan)