Originally Posted by
BlueHorizonUK
Your best bet is to speak to the manager and see what options they are offering and then if not acceptable take this up with someone more senior at customer service.
Does anyone have any contact information for senior customer service? What should I reasonably expect?
I have a young family and we like to "settle" when we go on holiday, a multi centre holiday does not work for us, we chose this hotel specifically and after a lot of researching. If I understand them correctly, and the customer service rep on the phone it would appear that the entire hotel has been booked by one party and they are cancelling stays for everyone at this time - is this even legal?
Ideally IHG would pay for us to stay at a comparable resort, in a comparable room over the same dates. Is this reasonable?