Originally Posted by
seanp7
If they don't want to answer the call button, the LEAST they could do is be semi-friendly when you walk up to the galley yourself. That seems to be a no brainer, and it's not difficult. I've definitely been snapped at for a very simple request, and the worst is when you ask them for something and they just don't say a word but fulfill it, reluctantly. We're paying $3000 to basically beg...
Bold letters - exactly what happened to me when I asked for a diet coke in the galley.
Not a word when I asked, and not a word when she gave it to me.
It's a shame. UA is investing heavily in Polaris in flight and on the ground, yet they can't control their difficult children.
Thankfully, I have other options mid/long term. I don't see myself taking this long haul again unless I absolutely have to.