Originally Posted by
pentiumvi
So.... is this issue fixed?
I still have a 40K reservation that supposedly has the certificate attached (according to Marriott CSR) that's showing as a points advance reservation on the website...
Do I need to cancel and rebook? Contact hotel to confirm the certificate was properly sent to them?
Really shouldn't be this difficult using the certificate that I earned...
No, the issue is not fixed. I just broke down and called to book my 75n cert and sure enough, 35k points were deducted from my account. More and more, I dread doing business with this company as I pretty much know something will go sideways and it will be on me to figure out how to fix it. I don’t think I’ll have to worry about a 75n cert next year.