Originally Posted by
Mozart0815
I'm not so sure about this. Sure, they'll save some money short term but mid-term they've annoyed a lot of their customers. That said, maybe they think get away with this because pretty much everybody else in the industry is equally not putting their customers first, so we as the client don't really have an alternative.
LH response is far from 5* & makes them look greedy, whatever happened to putting the customers first, pax who in this case have genuine fears.