Still waiting
Came from TLL to Kittilä with a stop in HEL (obviously) on Friday. Haven’t seen our checked-in luggage since. It’s supposed to be a mini ski trip an we are leaving soon.
The aircraft was full from HEL to KTT and only few pieces of luggage dispensed on the belt. We were handed a Finnair delayed luggage info card and asked to fill an online form. Did it. Since then - no information or updates of any sort whatsoever.
Also, there are no proper phone numbers to call and ask an update and to talk with a normal human-being.
Finnair’s website is like a constant roundabout, getting you to the starting point.
Till now AY has been my favourite with no problems, but looks like I have to make a claim this time...