Originally Posted by
OutofToiletPaper
Is it possible to cancel an BA award booking on AS metal online? I can't seem to find the option ever since they refreshed the website. When calling in - they're trying to get me to pay a $35 service charge.
It is. You lose the minimal taxes and fees but get the Avios back.
But this is also the stated policy of the call centre so if you need to do it on the phone for some reason I think this is HUCA territory.