Originally Posted by secretalcoholic

Looks like an inquiry has been launched.



https://www.cbc.ca/news/business/cta...463206?cmp=rss

"The Canadian Transportation Agency has launched an inquiry into allegations from passengers that airlines aren't adequately explaining their reasons for denying compensation for delayed flights.
....
The CTA said it has received "multiple" complaints from passengers who were not satisfied with the explanations they got. As a result, the agency will spend the next six weeks investigating the complaints and gathering evidence from the airlines involved."