Old Feb 18, 20, 7:48 am
Voodoo Daddy
Join Date: Aug 2011
Programs: Hilton Honors Diamond, IHG Spire, Marriott Titanium, Wyndham Diamond, Caesar's Diamond
Posts: 536
Online Cert Booking Not Working

In the past, I've always booked certificate redemptions by going through the process of booking a points reservation and then checking the certificate radio button prior to final booking. That option no longer appears for me, either on the website or in the app. After I struggled with it for a while, the helpful chat feature popped up, so I gave it a try. I told the Marriott employee (Edina) my problem, and she suggested I call the 877 number. I asked her if this was now the only method for redeeming certificates, and she said no, but it's an option. I said I'd rather do it online. She said, "I'm sorry. Do you have any other questions today?" I asked if the online booking feature would be fixed, and she responded, "it is working, so I don't know why you're having a problem. Do you have any other questions?" So after this less than helpful interaction, I'm unclear as to whether this is a global issue or just a problem with my account. Any other data points?
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