Originally Posted by
shadowline
It's a pretty mean-ly and threateningly written email, I thought.
This email has changed the mind of the pax and they're now scared of taking the case to CEDR as they don't want to lose the eVoucher. I imagine CEDR will take a very dim view of BA withdrawing goodwill gestures if the case is put forward to them!
It's just their standard letter. My one and only claim against BA for EC261 also got that response, there was a 10k Avios customer service gesture at stake, which you can perhaps appreciate wasn't going to cut much ice with me. When it got to BA's paralegal, after referal to CEDR, my claim was met, and the 10k Avios wasn't withdrawn.