Originally Posted by
ryan182
This is puzzling, where were these people located during pushback/taxi? Even if someone went to the lav after boarding but before pushing back surely they would have gone to their seat first...just seems really odd that 2-3 people would head directly to the bathroom before their seat and only realize that someone else was in their seats after you leave the gate also you'd think that that the gate someone/computer would have noticed they scanned/boarded X pax for Y seats where X>Y.
This. Even back in the dark ages when I was an agent (early 2000s, not at DL), you couldn’t close out a flight with more people on it than it has available seats. And if you start offloading randomly, you cause issues down the line. This is on the agent...unless...there was something at play like broken seats that weren’t blocked on the seat map.