Originally Posted by
elucidator
view-with-room/
ok.. but put yourself in my shoes.
Plenty of folks here have experience dealing with cancellations/schedule changes on partner-issued award tickets. Your issue is unfortunate but far from uncommon across the industry.
There’ve been dozens of posts about the recent cancellations. Count yourself lucky that CX even proactively offered an alternative even if the dates don’t work for you. Some people just had their itineraries cancelled outright.
CX will not rebook you on QR on an award ticket. If one purchased a cash ticket directly from CX (which sounds like what your family did), then it does become CX’s responsibility to find you an alternative. In your case, it’s MH’s problem since they issued the ticket. If you absolutely must travel on the same flights your best bet would be to escalate for a full refund and just book the same QR flights with cash (or miles, if there happens to be award space).