Originally Posted by
CanadaDH
I don't know who is at fault. Maybe Sofitel screwed up? Maybe lastminute.com never made the booking and it was their fault? If you're not getting anywhere with either, can you try a credit card chargeback on the initial transaction, as the service paid for was not provided.
I second this advice. I would contact both Lastminute.com AND Sofitel in the same mail informing that either they put their act together or a Stop payment towards the credit card shall be done within five days for failing to provide service charged. Five days later you send this mail to your credit card.
This way BOTH Sofitel and Lastminute.com become interested in sorting the issue or they lose the whole charge.