FlyerTalk Forums - View Single Post - Unbelievable booking issues with Sofitel Heathrow - advice please
Old Feb 12, 2020, 9:39 am
  #4  
CanadaDH
 
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,714
I don't know who is at fault. Maybe Sofitel screwed up? Maybe lastminute.com never made the booking and it was their fault? If you're not getting anywhere with either, can you try a credit card chargeback on the initial transaction, as the service paid for was not provided.
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