Not as critical as IT related ticketing/reservation issues, but my e-upgrade balance did not increase by 4 when I passed the 12,500 EQM threshold last week. I emailed AADv customer service this morning. My EQM balance says I need to earn 10,317 more miles to earn my next batch of 4. 2 weeks ago it said I needed to earn another ~3000. I passed that mark and no increase in e-cert balance happened. And I haven't redeemed any in 3 months either because I didn't make the cut on the list, or I bought up in advance with a TOD offer.